Customer Important Information
Orders placed Monday – Friday are shipped within 48 hours, with the exception of made to order items. Orders placed over a weekend or holiday will be shipped the next working day.
Local pickup is avaiable within NAPPA business hours of operations.
Goods may be returned for exchange or refund within 30 days, they must be unused in the original packaging and accompanied by the invoice. Please note that, with the exception of faulty products, NAPPA does not pay return postage costs.
After 30 days, NAPPA will not accept return of any leather. If after 30 days, NAPPA accepts the return of leather, a 20% restocking fee will apply.
Our leathers are carefully inspected prior to shipping and are packaged accordingly.
You are advised to examine the goods upon receipt and report and notate any damage at time of receipt to both the carrier and NAPPA.
All leather should be carefully unrolled and inspected prior to cutting or marking of the hide. Patterns should be laid out to ensure there is enough leather for the entire project. Do not mark or cut the leather until you are certain the leather is acceptable and there is sufficient quantity, as once the hide is cut, NAPPA will not accept its return in any shape or form at its sole discretion.
If you feel there is a problem, please contact NAPPA Customer Service at 905-624-2614. Permission to return any leather must be obtained in writing from NAPPA Customer Service prior to return. This must be done within 30 days of receipt of the leather.
At Nappa Leathers we accept Debit, Debit/Visa, Visa and Master card. Cheques require pre approval and it is a privilige granted to our regural customers.
NAPPA collects and stores the information we need to process your order and contact you regarding that order. This will include name, address, delivery address, telephone number and email address. This information is shared with delivery and payment partners as necessary to complete your order. Please be assured that Pittards does not otherwise share customer details with any other companies.
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